General
Questions, answered
Common questions about bookings, pricing, licensing and airport transfers.
How do I get a fixed fare?
Enter your trip details in the booking form for an instant quote. We'll confirm your final fixed fare when we contact you — no surge pricing. Browse our transfer price guide for suburb from-prices.
Which airports do you service?
We specialise in Melbourne Airport transfers and Avalon Airport transfers — including travel between the two. Essendon Airport and other Victorian destinations can be arranged by request.
What if my flight is delayed?
We monitor inbound flights and adjust pickup timing. You also receive complimentary waiting time after landing.
Can I book child seats?
Yes. Request baby or booster seats when you book and we'll have them ready before pickup.
Are your drivers and vehicles licensed?
Yes. Our drivers hold Safe Transport Victoria (STV) accreditation, and our fleet is Commercial Passenger Vehicle (CPV) licensed to Victorian commercial standards.
How do I confirm a booking?
Fill in the booking form for an instant quote, then tap Submit. We'll contact you shortly to confirm final details.
Can I book departure and return together?
Yes. Use the return trip option on the booking form to reserve both journeys at once.
Are tolls included?
Quoted fares are designed to include typical tolls and airport parking where applicable. We'll confirm the final price when we contact you.
Service areas
Region-specific FAQs
Tap a region below for coverage, routes and local transfer questions. Full suburb lists are on each service area page.
Geelong City & Suburbs
Which Geelong suburbs do you service?
We cover Greater Geelong including Geelong CBD, Belmont, Highton, Waurn Ponds, Lara, Armstrong Creek, Grovedale, Newtown, Corio, Norlane, Bell Park, Bell Post Hill, Hamlyn Heights, Charlemont, Marshall, Mount Duneed and many surrounding suburbs. View full Geelong coverage.
Do you collect from hotels, hospitals and Deakin?
Yes. Regular pickups include Geelong Waterfront hotels, Deakin University, University Hospital Geelong, Epworth Geelong, GMHBA Stadium, Geelong Railway Station and the Spirit of Tasmania terminal.
Popular Geelong airport routes?
Common trips include Geelong CBD, Belmont, Highton and Waurn Ponds to Melbourne Airport, and Lara or Grovedale to Avalon Airport.
Bellarine Peninsula
Which Bellarine towns do you service?
Ocean Grove, Leopold, Drysdale, Clifton Springs, Curlewis, Portarlington, Queenscliff, Point Lonsdale, St Leonards, Indented Head, Barwon Heads, Wallington and surrounds. View full Bellarine coverage.
Do you service ferry terminals and wineries?
Yes. We regularly collect from Portarlington Ferry, Queenscliff Harbour and Ferry Terminal, Bellarine wineries, beaches, holiday parks and wedding venues.
Can I travel with golf clubs or extra luggage?
Absolutely. Tell us when booking so we can allocate the most suitable vehicle.
Surf Coast
Which Surf Coast towns do you service?
Torquay, Jan Juc, Bellbrae, Anglesea, Aireys Inlet, Fairhaven, Eastern View, Moriac, Winchelsea, Deans Marsh, Lorne and surrounding communities. View full Surf Coast coverage.
Can I travel with surfboards or extra luggage?
Yes. Please note boards and luggage when you book so we can arrange the right vehicle.
Do you pick up from resorts and holiday rentals?
Yes — including RACV Torquay Resort, foreshore accommodation, holiday parks, Airbnb stays, wedding venues and Great Ocean Road properties.
Golden Plains
Which Golden Plains towns do you service?
Bannockburn, Teesdale, Inverleigh, Meredith, Lethbridge, Shelford, Rokewood, Smythesdale, Napoleons and surrounding communities. View full Golden Plains coverage.
How far in advance should I book from Golden Plains?
Book as early as possible — especially for school holidays, public holidays and peak travel. Advance booking keeps early morning and late-night rural transfers reliable.
Do you allow extra travel time from rural addresses?
Yes. We plan sensible travel time from country addresses and can quote for properties outside the main town centres.
More help
Guides alongside these FAQs
For terminal orientation and trip planning, see our Travel Information hub — including the Melbourne Airport Guide, travel tips, and parking vs transfer comparison.
Still have questions?
Ready to book when you are
If the FAQs covered what you needed, send your trip details for a fixed-price confirmation. Prefer to talk first? Call or WhatsApp anytime.
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