Booking Terms
Last updated: 5 August 2026
These terms apply when you request or travel on an airport transfer with Geelong Airport Connect. They reflect common commercial passenger vehicle (CPV) / taxi industry conditions used across Victoria. By submitting a booking request or travelling with us, you accept these terms.
Nothing in these terms excludes rights you cannot waive under the Australian Consumer Law. This page is operational terms of service, not legal advice.
Quotes and pricing
Online estimates are approximate and based on the details you enter (including distance and vehicle type). Final fares are confirmed by our team before or at the time of booking acceptance. Prices are in Australian dollars. Material changes to the trip (addresses, passenger count, vehicle class, extra stops, airport change, waiting beyond agreed grace) may require a revised fare, which we will confirm with you where practical.
Booking requests
Submitting the form creates a booking request, not an automatic confirmation. We will contact you by phone, WhatsApp, or email to confirm availability, pickup time, and price.
Flight monitoring & waiting
For airport pickups we monitor flight status where flight details are provided. Reasonable waiting time is included; extended waits or significant changes may affect the fare — we will advise you where practical. Flight monitoring depends on accurate flight numbers and the accuracy of airline/airport data feeds, which are outside our control.
Cancellations
Please cancel as early as possible by phone or WhatsApp on 0450 330 596. Late cancellations or no-shows may incur a fee, which we will explain when confirming your booking. Once a vehicle has been dispatched, cancellation fees may apply.
Passenger responsibilities
- Provide accurate pickup, drop-off, flight, and contact details
- Be ready at the agreed time and location
- Ensure child seats or special requirements are requested in advance
- Treat drivers and vehicles respectfully
- Comply with lawful driver instructions and road-safety requirements
- Declare oversized luggage, mobility equipment, or special cargo at booking
Assistance animals
We fully comply with Safe Transport Victoria CPV requirements and the Disability Discrimination Act 1992 for assistance animals. Trained assistance animals travel with their handler in the passenger area at no extra charge. Please tell us when booking so we are prepared. See our Assistance Animal Policy. Pets that are not assistance animals require prior approval and may be declined if the vehicle or schedule is unsuitable.
Conduct, safety and refusal
Consistent with normal CPV practice, drivers may refuse or end a hiring where necessary for safety or legality — for example where a passenger is violent, threatening, excessively intoxicated so as to endanger others, or asks the driver to break the law. Lawful travel with an assistance animal is never a valid reason for refusal.
Smoking (including e-cigarettes / vapes) is prohibited in commercial passenger vehicles used to provide CPV services.
Matters outside our control
As with other taxi and commercial passenger vehicle operators, we are not responsible for delays, losses, costs, missed flights or connections, or inconvenience caused by events outside our reasonable control, including but not limited to:
- Traffic congestion, crashes, roadworks, road closures or diversions
- Weather, flooding, bushfire, extreme events or natural disasters
- Airline, airport or air-traffic operations (delays, cancellations, diversions, gate/terminal changes, security queues, baggage delays)
- Industrial action, protest activity, emergency services incidents or police directions
- IT, maps, GPS or telecommunications outages affecting navigation or communications
- Third-party vehicle breakdowns or infrastructure failures on public roads
- Incorrect, incomplete or late information supplied by the passenger or airline
- Acts or omissions of third parties (airlines, airports, other road users, hotels, booking platforms)
We will take reasonable steps to communicate and adjust the transfer when we can, but we do not guarantee a specific journey time and cannot compel outcomes controlled by airlines, airports or road authorities.
Liability
We take care to provide a reliable transfer service. To the extent permitted by Australian Consumer Law:
- We are not liable for loss or damage arising from matters outside our reasonable control (as listed above)
- We are not liable for indirect, incidental or consequential loss, including missed flights, missed connections, lost business, hotel or holiday costs, or airline rebooking fees, except where required by law
- Our total liability for any claim relating to a booking is limited, to the extent permitted by law, to the fare paid for that trip or the re-supply of the transfer
- Passengers remain responsible for personal belongings; we are not liable for items left in the vehicle after the hiring ends, though we will take reasonable steps to help return property we locate
Nothing in these terms is intended to exclude liability for death or personal injury caused by our negligence where such exclusion is not permitted by law.
Passenger property and vehicle care
Please take care with luggage and personal items. Excessive mess, vomit, intentional damage or soiling that requires specialist cleaning may attract a reasonable cleaning or repair charge, consistent with common CPV industry practice. Tell us about wet sports gear, seafood, or similar before travel so we can protect the vehicle.
Force majeure
If a force majeure event prevents performance of the booking, we may cancel, postpone or modify the transfer without liability beyond refunding any unused prepaid portion of the fare where applicable. We will try to offer an alternative where reasonably available.
Contact
Email: info@geelongairportconnect.com.au
Phone / WhatsApp: 0450 330 596
Practical booking notes
How these terms show up on travel day
Fixed quotes assume the details you supply are accurate — addresses, times, passenger counts and flight numbers. Material changes can require a revised fare or timing, which we confirm with you.
Cancellations and major schedule changes should be communicated as early as possible so vehicles are not dispatched unnecessarily. Flight delays are handled through monitoring when flight numbers are provided.
Questions before you book? Read the FAQ or contact us.
Quotes, changes and travel-day reality
How booking terms protect both sides
A fixed fare is fixed against the trip details you supplied: addresses, timing assumptions, passenger count, vehicle class and any inclusions we confirmed. If those inputs change materially — extra stops, a different airport, a larger group, or significant timing shifts — we may need to revise the quote and reconfirm with you before travel.
Flight monitoring depends on accurate flight numbers. Without them, arrivals become clock-based estimates that airlines can invalidate. Delays are handled more reliably when we can see the aircraft status; cancellations and airport changes follow a different path and should be raised immediately.
Cancellation timing matters because vehicles and drivers are scheduled against your job. Early notice helps us redeploy; late notice after dispatch may attract the outcomes described in the formal terms above.
Child seats, meet-and-greet preferences and oversized items must be declared at booking. Surprises at the kerb can delay departures and, in some cases, require a different vehicle that is not immediately available.
Before you accept a confirmation
A short checklist
Read back the pickup window against your check-in needs for Tullamarine or Avalon Airport. Confirm the drop-off address spelling for holiday houses and new estates. Make sure the passenger mobile is the phone that will be on at the airport.
If something in the confirmation looks wrong, contact us before travel day — corrections are easier than roadside improvisation.
Service questions that are not legal terms often live in the FAQ. Privacy handling is covered separately in Privacy.
Terms FAQ
Booking clarity
Can I add a return later?
Yes — we can add a second leg once flight details are known.
What if the airline changes terminals?
Tell us; we adjust the meet plan when we have the update.
Are waiting fees possible?
Extended waits beyond agreed grace can affect the job — we discuss this if it arises.
Good-faith communication
How we expect changes to be raised
Message as soon as you know a material change: different address, extra passengers, new flight, or a cancelled trip. Early notice keeps fares accurate and vehicles available for other travellers.
If weather or major incidents disrupt the freeway corridor, we communicate revised timing where we can. Safety and legal driving limits always override an optimistic ETA.
Terms clarity
Acceptance notes
Where do I see the fare?
In your confirmation before travel.
Who do I contact about a dispute?
Use Contact Us with the booking details.