Privacy Policy
Last updated: 26 July 2026
Geelong Airport Connect (‘we’, ‘us’) respects your privacy. This policy explains how we collect and use personal information when you book or enquire about airport transfers through our website.
Information we collect
When you submit a booking or contact us, we may collect:
- Name, phone number, and email address
- Pickup and drop-off addresses, flight number, passenger count, and trip preferences
- Special instructions you provide for the driver
- Approximate trip distance and estimated fare (for quoting)
- Technical details such as IP address (used for booking records and fraud prevention)
How we use your information
- To process and confirm airport transfer bookings
- To contact you about your booking, delays, or changes
- To improve our service and respond to enquiries
- To meet legal or safety obligations where required
We do not sell your personal information.
How we store and share information
Booking details are emailed to our operations inbox and may be stored briefly in your browser (for your booking reference). Email delivery may use a third-party form/email service. Job card links are intended for our team and should not be shared publicly.
Your choices
You can request access to, or correction of, personal information we hold about you, or ask us to delete a booking enquiry where it is reasonable to do so. Contact us using the details below.
Contact
Email: info@geelongairportconnect.com.au
Phone: 0450 330 596
Changes
We may update this policy from time to time. The latest version will always be published on this page.
Your control
Access and questions about personal information
If you need to access, correct or discuss personal information we hold for a booking, contact us with enough detail to locate the job (name, mobile, travel date). We handle privacy requests seriously because airport bookings necessarily include contact and location data.
We collect information to provide transfers, confirm bookings, monitor flights where supplied, and communicate about the job. We do not sell your information. See the policy sections above for the formal detail.
For booking mechanics rather than privacy law, visit the FAQ or contact page.
Information we typically need for transfers
Why airport bookings collect personal details
A door-to-door airport transfer cannot run on anonymous data. We need names and phone numbers to confirm the job and reach you on travel day. Pickup and drop-off addresses define the route and fare. Flight numbers, when provided, support arrival monitoring at Melbourne Airport or Avalon Airport.
Passenger counts, child-seat requests and luggage notes help us assign Camry, Lexus, Kluger or Maxi correctly. Corporate bookings may include company names or invoice references so accounts teams can reconcile travel.
We use this information to deliver the booked service, communicate about changes, and meet legal and safety obligations that apply to commercial passenger vehicles. We do not sell personal information to third-party marketers.
If a third-party tool is required to operate the website or communications (for example hosting or messaging), we still treat booking data as confidential operational information. See the formal sections above for the policy wording that governs collection, storage and access.
Practical privacy tips for travellers
Reduce risk without blocking the booking
Share flight numbers rather than full passport scans unless a specific compliance need arises. Prefer the passenger’s day-of mobile over a generic office number that nobody answers at 5am.
When booking for guests, tell them you have shared their address and contact details with the transfer provider so the driver call is expected.
To update or correct information, contact us promptly — wrong addresses and outdated mobiles create both privacy confusion and missed pickups.
Privacy FAQ
Common privacy questions
Do you publish passenger names?
No — public marketing does not list private traveller identities without permission.
How do I request a correction?
Contact us with enough booking detail to locate the record and describe what should change.
Are child details stored?
Only as needed for seats and passenger counts related to the transfer.
Retention mindset
Keep booking data purposeful
We retain booking-related information as needed to deliver the transfer, handle follow-up questions, and meet record-keeping expectations for commercial passenger work. When you ask us to correct details, we update the operational record so the next communication uses the right address and phone.
We use Google Analytics (measurement ID G-JJ96ENKQZK) to understand aggregate site usage. That analytics data is separate from the passenger details you type into a booking. Treat flight numbers and addresses as sensitive trip data and only share them through official booking or contact channels.
Privacy extras
Your choices
Can I use a work email?
Yes — ensure someone monitors it for confirmations.
Do drivers see full payment card data?
Drivers work from job details, not your full card vault.